Refund/Return Policy

Refund/Return Policy:

Original sales receipt must accompany returns.

We accept returns for exchange or refund 7 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:

 

  • without showing signs of wear or damage in any way
  • within 7 calendar days of the delivery date (after 7 days no returns are allowed)
  • must not be a special order or a custom order
  • unless noted that it cannot be returned or has a different return policy time period other than that 7 days noted in that item's particular item description.

 

If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.

 

Refunds are contingent upon inspection of item(s) once we receive it.

 

There is a 15% restocking fee for returned items that are not being exchanged and are not damaged. Again you MUST contact us within 7 days if you intend to return ANY item sent from our store. Items returned to us AFTER 7 days and WITHOUT contacting us, will NOT be refunded.

 

Customer is responsible for all shipping costs if seller is not at fault. 

 

-No Refunds Policy: If you purchase a custom item there is no refunds.


-In the event that we do agree on a refund, you'll need to ship your item(s) back at your own cost and once we receive the item(s) we'll issue a store credit.


-If anything breaks, fades, chips, falls off, or any other problem occurs, you can ship your tack back and we'll be happy to repair and ship it back. It'll be at no cost to you should it be maker error (my fault). If it's been damaged due to you or your horse, then there will be a cost to cover shipping and repairs. All stirrups have a one year warranty.


-Please be sure to care for your tack. Stirrups and conchos can be wased with soap and water.


-Stirrups have a one year warranty.


-If you receive your tack and are not happy with it the way it came, please let us know within 7 days of receiving it so we can try to work something out. Please do not wait until after this to complain.


-We're NOT responsible for a wrong shipping address entered either on our website and paypal. PLEASE check your address


-Please do not ask to change something major once you've placed an order as we most often order supplies needed for your tack within 24 hours of the purchase being made.


-If you need your item(s) by a certain date, you need to tell us before you place the order or else we cannot guarantee it'll be there by that date (plan ahead!). This may sometimes be subject to an extra fee if we'll need to order in supplies using a faster method of shipping or overnight to you.


-ALL designs/work belong to Desert Rose Equine. If YOU send us your artwork than we will not reuse it. However, if the work was not drawn out or computer generated by you then it is OUR design and we have the right to resell it.


-On the same note as the above policy, if you do a brand or logo (ect.) on conchos or tack, we will NOT duplicate your exact brand or logo for someone else. The design belongs to YOU in this case.


-All designs and pattern templates are copyrighted by Desert Rose Equine. Any designs duplicated or copied for personal or commercial reasons will be contacted.


SAFETY DISCLAIMER:


-DUE TO THE UN-PREDICTABLE NATURE OF HORSES AND/OR OTHER LIVESTOCK AND ALL ACTIVITIES SURROUNDING THEM, DESERT ROSE EQUINE AND IT'S AFFILIATES, WORKERS, AND OWNER(S) CANNOT BE HELD RESPONSIBLE FOR ANY LOSS OR DAMAGE CAUSED WHILE USING ANY OF OUR PRODUCTS.


-Please note that not all turn around times that we give for custom/premade orders arent 100% guaranteed as we may be working ahead of schedule or behind schedule.


Desert Rose Equine 

Gowanda, NY

CS Email: DESERTROSEEQUINE@GMAIL.COM

CS Phone # 716.200.3313